Note: More information answering your questions can be found on my FAQs page.

DO REFER TO BOTH PAGES AS I AM NOT ABLE TO RESPOND TO INDIVIDUAL MESSAGES ~ I am one person running this business and receive many messages each week, often about questions which are answered here. I need to focus my energy on delivering the lovely events. The answers to your questions will most likely be provided  here or on the FAQs page. 

By booking onto any walk you are agreeing to my terms & conditions. You are also agreeing to all points outlined in my disclaimer which will be emailed to you along with specific event information, including directions. You must sign and return this disclaimer to me before attending any event. I withhold the right to refuse you joining an event if you have not previously signed and emailed me the disclaimer. This absolutely has to be by the day before the event.

In order to obtain a refund:

In order to obtain a refund, I must receive notice of cancellation a minimum of one month prior to the date of the event. I will retain a £5 administration fee for each walk booking (£5 for each person booked onto a walk). No exceptions will be made to this policy.

If you are unable to attend an event for any reason:

Why not gift your booking to a friend or relative that would like to come on a walk? If you decide to do this, you must ask them to contact me at info@goforaging.co.uk to let me know you have gifted them your place(s) on a walk/walks.

If you wish to swap to another walk or course from when you are already booked on, I require one month’s notice without exception. Please do not contact me requesting that I make an exception for you.

Gift vouchers:

If you wish to swap to another walk or course from when you are already booked on, I require one month’s notice without exception. Please do not contact me requesting that I make an exception for you. I will not be able to respond to such requests.

Swapping to another walk or course will still be subject to terms and conditions around validity of gift vouchers and subject to availability of walks during the period in which gift vouchers are valid. In short, if you book on a walk you’re best sticking to the date you booked to. Unless that is you get in touch a long time in advance as walks often sell out early and as the year goes on there are less and less options.

The person who gifted you your gift voucher(s) was emailed information about gift voucher validity and how and when to contact Go Foraging to redeem your gift voucher(s). They were asked to forward this information to you.

Gift vouchers may be used as payment towards Go Foraging walks. These are listed with a payment button by the event description. For walks which cost above this amount the difference can be made up, payable either before the event or on the day, by arrangement through email correspondence with Go Foraging.  Event places are subject to availability.

Please note: Mushroom walk vouchers are valid until the end of the year they are purchased in, or, if bought between October – December, they will be valid until the end of the following year.

Plant walk vouchers will be valid for 8 months from date of purchase.

Please see my walks calendar before purchasing gift vouchers to see which walks still have spaces! They will have FULLY BOOKED written by them if there are no spaces left. Please do not ask if you can use gift vouchers for a date which falls after the expiry date. It is unlikely that I will be adding more dates for plant foraging walks after August each year. One or two more dates for plant walks sometimes get added during spring and summer. Gift vouchers cannot be redeemed for third party events (where booking is through a third party).

Where there is a price difference between vouchers and the cost of a walk, a bank transfer will be required for the remaining amount. On request, I will send details to make this payment.

Please see FAQ’s page for information about the following things…

Accessibility

Pets on walks

Children

Moving to another walk once you’ve booked

Redeeming gift vouchers

Information about walks

Information about walks you’ve booked on

Making exceptions to my terms and conditions

Driving versus using public transport.

Waiting list

Future walks updates- when will new walks be published

Is it really sold out

This privacy policy sets out how Go Foraging uses and protects any information that you give us when you use this website.

Go Foraging is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Go Foraging may change this policy from time to time by updating this page. In the unlikely event you have nothing better to do, you should check this page from time to time to ensure that you are happy with any changes. This policy is effective from Monday May 21st 2018.

What we collect

We may collect the following information:

▪ your name

▪ contact information including your email address

▪ demographic information such as your postcode

▪ other information relevant to which event you have booked on or enquired about

What we do with the information we gather

▪ internal record keeping ie controlling the number of people booked on a specific event or any persons who have asked to go on a waiting list, checking event booking info and sending out details about meeting points, times etc.

▪ we may use the information to improve our products and services.

▪ we may periodically send out news letters about new foraging related events or other information which we think you may find interesting using the email address which you have provided. Our emails are sent through a third party service called Direct Mail. Only your email address will exist on the mailing list we create within Direct Mail and only Go Foraging can access this and use it for the purposes listed above.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic to safeguard and secure the information we collect online.

Cookies

Our e-commerce software (WooCommerce) and third party payment (Paypal) use cookies. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may very occasionally contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

Controlling your personal information

We will never sell, distribute or lease your personal information to third parties. You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please send an email to info@goforaging.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible and we will promptly correct it.

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